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Desktop Support - Entry Level

Fort Belvoir, VA · Information Technology
Desktop Support Entry Level Position Description


Date Available:  10/1/2021
# openings: 1
Location:  Fort Belvoir, VA

S2Technologies is currently sourcing for qualified candidates to join our team. We are currently looking for candidates having training and experience performing Desktop Support.  Essential functions of this position include being responsible for timely resolution of assigned incidents and change tickets, monitoring and utilizing the service desk ticketing system to resolve client issues in a timely manner, identifying trends in reoccurring tickets and focusing on resolving issues globally (Targeting automated or scripted fixes instead of manual one-offs), and responsible for escalation of Managed Workstation issues and/or end user tickets when needed. The customer prefers candidates who possess an ITIL v3 Certification and experience working as a Workstation Engineer or similar role in which they demonstrated a strong technical understanding of hardware, drivers, Microsoft OS, software products and the software repackaging/sequencing process. The qualified candidate shall perform the following tasks:

Required Knowledge, Skills and Abilities

Experience:
  • Build, maintain, and support a base image for workstations including OS, drivers and software packages utilized by all business partners.
  • Escalation point for Managed Workstation issues and/or end user tickets.
  • Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner.
  • Identify trends in reoccurring tickets and focus on resolving globally. Target automated or scripted fixes instead of manual one-offs.
  • Create and maintain processes and documents pertaining to the managed workstation environment.
  • Lead packages through the Software Introduction Process, ensure standard processes are followed and documented, and troubleshoot issues with the packaging process.
  • Assist Managed Workstation Engineers as time allows for improvements to the workstation base image.
  • Recommend and provide tools to support the managed environment for tier two support personnel and software repackaging/sequencing.
  • Strong understanding and ability to use the following SCCM.
  • Responsible for timely resolution of assigned incident and change tickets.
  • Current desktop images include XP, Win7 and MAC OS.
  • The use of SeviceNow for all Incident/Problem/Change records.
  • Serves as liaison with clients, participating in meetings to ensure client needs are met
  • Supports the completion of all projects/programs as needed 
Education:
  • A high school diploma or higher or equivalent is preferred.
Certifications:
  • Must possess IAT Level II certification.  Security+CE preferred.
  • ITIL v3 Certification, desired
Security Clearance:
  • Must possess/maintain a SECRET security clearance
Other Position requirements:
  • Must have excellent communication skills (oral and writing). May interact with the government customer and senior government leadership leaders at the highest levels, prefer those who have experience and skills in this area.
  • Experience MS Office 
  • Experience managing Workstation Engineer or similar role, desired 
  • Strong technical understanding of hardware, drivers, Microsoft OS, software products and the software repackaging/sequencing process. 
  • Experience working with LAN/WAN and wireless interfaces, preferred
  • AD experience troubleshooting workstation/user policies, desired
  • Strong Group Policy experience, desired
S2Technologies is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
 
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